Textlocal Status

All Systems Operational

About This Site

Welcome to the Textlocal.com System Health Status page.
Don't forget, we have our FAQ's: https://www.textlocal.com/support/faq/
And if you require further information, please email support@textlocal.com

Textlocal Messenger Operational

Sending SMS from Messenger Operational

Payment Pages Operational

Sending MMS from Messenger Operational

SMS Reporting Operational

Textlocal API Operational

Send SMS from API Operational

API Reporting Operational

Email2SMS Operational

FTP/sFTP Operational

API Documentation Operational

UK SMS Operational

UK SMS Delivery Operational

UK Inbound Messages Operational

International SMS Operational

International SMS Delivery Operational

UK MMS Operational

UK MMS Delivery Operational

UK MMS Inbound Messages Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 7, 2020

No incidents reported today.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

Outbound message delays

Resolved - We have been closely monitoring the outbound message routing over the weekend, and are satusfied that last week's problems have been resolved. We will continue to monitor message processing.
We apologies for any incovenience caused.
Aug 3, 08:57 BST

Update - We are continuing to monitor sms performance across our outbound routes.
Aug 1, 00:42 BST

Identified - We are currently experiencing delays on one of our outbound routes due to congestion. We are closely monitoring the situation.
Jul 31, 10:05 BST

Aug 2, 2020

Scheduled Platform Maintenance

Completed - The scheduled maintenance has been completed.
Aug 2, 22:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 20:00 BST

Scheduled - Between 8pm and 10.30pm (BST) on Sunday 2nd August 2020, we're carrying out operating system patching and hardware maintenance, to ensure our servers are patched with the latest security and performance updates, and the hardware is operating at peak performance. The work is being carried out with Rackspace, our data centre provider.

The updates will be carried out under a "platform at risk" maintenance window. During the At Risk period the platform will still be open to users but work will be undertaken. There is a small chance that the work being undertaken will affect normal operation and users should bear this in mind when using the service during these times.
Jul 8, 14:14 BST

Aug 1, 2020

Jul 31, 2020

Delayed delivery receipts to user specified URL end point

Resolved - This incident has been resolved, we now observing normal throughput and speed of delivery with the forwarded delivery receipts.
Jul 31, 14:19 BST

Identified - Some users may notice a delay the Delivery Receipts being received at their nominated URL end point.
SMS Delivery Receipts are available without issue, within the Messenger reporting sections.
We are investigating this issue and will continue to monitoring.
Jul 31, 12:11 BST

Emergency Maintenance

Resolved - The emergency maintenance has now been completed. Thank you for your patience.
Jul 31, 13:51 BST

Investigating - The Messenger and API services will be temporarily be unavailable from 13:00 due to some emergency maintenance that is required. Any API requests made during this time will time out and will need to be resubmitted. We hope to complete the maintenance as quickly as possible, and apologise for any inconvenience caused.
Jul 31, 12:56 BST

Jul 30, 2020

No incidents reported.

Jul 29, 2020

Outbound message delays

Resolved - All message delivery rates have returned to normal and we continuing to closely monitor the situation.
Jul 29, 15:12 BST

Investigating - We are currently seeing delays to outbound messages going via specific routes, we are monitoring the situation and have rerouted traffic. This is causing higher load on other routes but all messages are now being processed in a timely manner.
Jul 29, 11:03 BST

Jul 28, 2020

Outbound message delays

Resolved - All delays have been resolved and any messages that were delayed should now have delivered. Apologies for any inconvenience.
Jul 28, 13:16 BST

Investigating - We are currently seeing outbound messages being delayed due to upstream providers experiencing a higher than normal number of messages. Messages are going out and being delivered and we are closely monitoring the situation.
Jul 28, 11:25 BST

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.