All Systems Operational

About This Site

Welcome to the Textlocal.com System Health Status page.
Don't forget, we have our FAQ's: https://www.textlocal.com/support/faq/
And if you require further information, please email support@textlocal.com

Textlocal Messenger Operational
Sending SMS from Messenger ? Operational
Payment Pages ? Operational
Sending MMS from Messenger ? Operational
SMS Reporting ? Operational
Textlocal API Operational
Send SMS from API ? Operational
Email2SMS ? Operational
FTP/sFTP ? Operational
API Reporting ? Operational
Delivery Receipting to Remote ? Operational
API Documentation ? Operational
UK SMS Operational
UK SMS Delivery ? Operational
UK Inbound Messages ? Operational
UK Delivery Receipting ? Operational
International SMS Operational
International SMS Delivery ? Operational
International Inbound Messages ? Operational
UK MMS Operational
UK MMS Delivery ? Operational
UK MMS Inbound Messages ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 1, 2020
Resolved - The upstream provider has resolved their issue. Normal receipting times are now being observed.
Dec 1, 12:23 GMT
Identified - We are aware of an issue with an upstream provider not sending us delivery receipts in a timely manner.
Messages are delivering correctly. We will apply the receipts and update the statuses when they arrive.

Impact: Delayed delivery receipts
Dec 1, 10:48 GMT
Nov 30, 2020
Resolved - This incident has been resolved.
Nov 30, 14:37 GMT
Investigating - We are aware that some users are experiencing issues with purchasing credits via Messenger. This has been identified as an issue at our payment gateway provider. They are currently investigating.

Updates to follow.
Nov 30, 11:20 GMT
Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - This incident has been resolved. We are seeing normal SMS processing and delivery to the networks.
Apologies for any inconvenience caused.
Nov 20, 15:06 GMT
Monitoring - The issue has been identified and a fix is been implemented.
SMS is now leaving the platform without delay and we are continuing to monitor closely.
Nov 20, 13:42 GMT
Update - SMS sent from the Messenger control panel are now processing.
We are observing slight delays with messages exiting our platform, however SMS is now delivering to the recipients.

We are continuing our investigation in to this issue and apologise for any inconvenience this may be causing.

Updates to follow shortly.
Nov 20, 12:50 GMT
Investigating - We are aware of an issues with sending SMS from within the Messenger control panel.
We are investigating this issue and apologise for any inconvenience this may be causing.

Updates to follow shortly.
Nov 20, 12:15 GMT
Resolved - We have seen consistent email delivery over night and into this morning. Monitoring will continue and the issue is now resolved.
Thank you for your patience and understanding.
Nov 20, 13:08 GMT
Monitoring - Working along side our email supplier we have managed to route around the email processing issue with them and are seeing email sent from our platform now delivering to the recipients as expected.

We are continuing to work with them, to apply further permanent fixes to this, and we don't expect to see any further customer issues. We will monitor these updates overnight and assuming no other issues occur, close this incident tomorrow.

Thank you for your patience.
Nov 19, 16:54 GMT
Update - Thanks you for your continued patience.
We are still working along side our Email Service provider to resolve this issue.
Updates to follow later this afternoon or at the point of resolution.
Nov 19, 14:00 GMT
Identified - Unfortunately our customers are not receiving emails raised by the platform. This issue is not due to the recent migration, but with our Email Service Provider who are currently investigating the problem.

The following email services are affected

Signup
Account Recovery
Invoice Receipts
Inbound Notification
Inbound SMS Forward to Email
Messenger Email Reports

Updates to follow shortly and thank you for your patience.
Nov 19, 07:47 GMT
Nov 19, 2020
Postmortem - Read details
Nov 19, 14:46 GMT
Resolved - Thank you for your patience on this issue.
We are continuing to closely monitor the platform.
Nov 19, 14:44 GMT
Update - We will continuing to monitor the platform and its stability and will do so throughout the remainder of the day - as a result, we will keep this incident open as "monitoring" - Updates to follow later this afternoon.
Nov 19, 11:30 GMT
Update - We are continuing to monitor the platform, and don't expect any further issues. We will continue to monitor the platform through the night and into tomorrow - as a result, we will keep this incident open as "monitoring" and only close it once normal traffic levels resume tomorrow morning.

Next Update: An update will be provided by 12 noon tomorrow (Thursday 19th)
Nov 18, 20:05 GMT
Update - Additional resources and configuration changes have been applied stabilising the platform. We are continuing to monitor.
Next Update: An update will be provided within 1 hour or at resolution.
Nov 18, 17:45 GMT
Update - We are aware that this issue is still persisting for some of our users. We are investigating further working with our data centre team to understand what is causing this.
Nov 18, 14:24 GMT
Monitoring - Following the connectivity issues experienced this morning, a number of configuration changes have been applied to the platform, and we are seeing things have stabalised. We are continuing to work with the data centre provider, to apply further permenant fixes to this, but we don't expect to see any further customer issues.

We apologise for any inconvenience caused, and assure customers that we take all issues seriously, and deal with them as quickly as possible.

If you have any further queries, then please email support@textlocal.com
Nov 18, 13:40 GMT
Investigating - Unfortunately, some users may be experiencing connectivity issues with our platform. We are working with our data centre team to understand what is causing this.

Impact: Messenger Portal and APIs may be intermittently unavailable.

Next Update: An update will be provided within 1 hour or at resolution.
Nov 18, 11:13 GMT
Nov 18, 2020
Resolved - This issue has now been resolved.
Nov 18, 11:16 GMT
Monitoring - A fix has been implemented for the email forwarding for inboxes and additionally to resolve some issues with inbox forward to a URL.
We will monitor these updates overnight and assuming no other issues occur, close this incident tomorrow.

Thank you for your patience.
Nov 17, 22:07 GMT
Identified - We are currently aware of an issue effecting forwarding of inbound messages received on Long Numbers, Short codes and Keywords, where by the received message is not forwarded to a specified email address within the inbound product settings. We are working to a resolution on the issue and apologies for any inconvenience this may be causing. Received SMS is still available to view within messenger.
Nov 17, 15:26 GMT
Nov 17, 2020
Completed - We are now marking the maintenance as complete. Any outstanding issues have been resolved, or we're working with specific customers to resolve them.

Thank you for your patience over the last 24 hours.

If you require any further support, then please contact support@textlocal.com
Nov 17, 15:36 GMT
Verifying - The migration is now complete, and all services are up and running.
Thank you for your patience during the maintenance window, and we apologise for any inconvenience.
We will continue to monitor the platform as a whole.

If you need to contact us, then please email support@textlocal.com
Nov 17, 04:04 GMT
Update - The migration is nearly complete, with Email 2 SMS now clearing the backlog received.
Nov 17, 02:41 GMT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 17, 01:52 GMT
Update - As we continue the migration, we are monitoring things and are aware of an issue where both Messenger and the API is currently not available - this is being investigated as a matter of urgency.
Nov 17, 01:24 GMT
Update - Further to the previous message, the issue with the CSS (look and feel) for Messenger is now correct.
Nov 17, 00:57 GMT
Update - As the migration continues, we are now able to confirm:
Messages are flowing out to the operators, with delivery receipts coming back.
Additionally, we're receiving inbound messages, and the backlog frmo the period of the migration is processing.

The Messenger control panel is also migrated and online, however we are aware that the CSS (look and feel) is not loading properly. This will be resolved shortly too.

Thanks for your patience during this period. Further updates to follow.
Nov 17, 00:54 GMT
Update - The maintenance is going on track - the API migration is now complete.
Nov 16, 23:55 GMT
Update - As we progress through the scheduled maintenance, to allow the main switch over, both the API and Messenger Control panels will unavailable for a short period.

We will update this status alert when they are back online.
Nov 16, 21:57 GMT
In progress - The scheduled maintenance has now started. For around the first hour, the work being done is background work, and should have no affect on the system.
We will update the status of the maintenance when the next platform impacting steps are due to happen.
Nov 16, 21:08 GMT
Update - This is a reminder to all customers, that the following is happening on Monday 16th November:

As previously announced to all customers, between 9pm and midnight (GMT) on Monday 16th November 2020, Textlocal will be migrating its platform from the existing data centre provider to AWS. This is one part of a long planned project.

During the migration period there will likely be some brief periods of time when the platform is unavailable, but efforts have been made to keep these to an absolute minimum. There may also be some short periods, during the migration, where the platform runs slower than normal - this is part of the plans for migration, and is to avoid the platform becoming inaccessible.

All customers should have received notification of the migration and a FAQs page has been created to answer any questions - https://wvw.textlocal.com/AWS-FAQs. Particular note should be taken by white-label domain owners and customers with advanced network setups, as they will be required to take action. Most customers should not need to do anything following the migration.

Regular updates will be sent as to the progress of the migration and any issues that arise during the maintenance window.
Nov 12, 10:04 GMT
Scheduled - As previously announced to all customers, between 9pm and midnight (GMT) on Monday 16th November 2020, Textlocal will be migrating its platform from the existing data centre provider to AWS. This is one part of a long planned project.

During the migration period there will likely be some brief periods of time when the platform is unavailable, but efforts have been made to keep these to an absolute minimum. There may also be some short periods, during the migration, where the platform runs slower than normal - this is part of the plans for migration, and is to avoid the platform becoming inaccessible.

All customers should have received notification of the migration and a FAQs page has been created to answer any questions - https://wvw.textlocal.com/AWS-FAQs. Particular note should be taken by white-label domain owners and customers with advanced network setups, as they will be required to take action. Most customers should not need to do anything following the migration.

Regular updates will be sent as to the progress of the migration and any issues that arise during the maintenance window.
Oct 22, 13:11 BST
Resolved - Further to the migration last night, it would seem there was some confusion over the end points customer's would be using for our various domains.

As such, the below is the IP address ranges for each end point on our platform. You may need to add these to your firewalls, if you technical teams require it.

- control.txtlocal.co.uk / api.txtlocal.com / www.txtlocal.co.uk / www.txtlocal.com:
- 3.9.111.175
- 18.135.19.156

- www.sendsms.org.uk / ww1.sendsms.org.uk:
- 3.11.89.84
- 35.179.89.159

- ww2.sendsms.org.uk
- 18.135.26.145
- 18.132.44.17
- 35.176.132.93

- outbound requests from Textlocal platform (inbox forwarding, delivery receipts, sFTP reports):
- 18.132.220.243
- 18.133.177.203

It is also worth noting, that as a result of the migration, we are now using TLS 1.2 as default, but allowing TLS 1.1. We will be advising customers when TLS 1.1 support will be deprecated in early 2021.

We apologise for any confusion caused, however the original notification to customers was correct just slightly misleading.
If you have any questions, then please contact support@textlocal.com.
Nov 17, 14:07 GMT
Resolved - Inbound messages are being delivered the issue has been confirmed resolved.
Nov 17, 09:54 GMT
Monitoring - The issue has been resolved, and we are currently monitoring to make sure that messages are being delivered and any backlogs are cleared.
Nov 17, 09:03 GMT
Investigating - We have identified an issue with delayed inbound messages reaching short codes and dedicated numbers. We are working on a resolution to this issue and any inbound SMS received has been queued for delivery.
Nov 17, 08:31 GMT