All Systems Operational

About This Site

Welcome to the Textlocal.com System Health Status page.
Don't forget, we have our FAQ's: https://www.textlocal.com/support/faq/
And if you require further information, please email support@textlocal.com

Textlocal Messenger Operational
Sending SMS from Messenger ? Operational
Payment Pages ? Operational
Sending MMS from Messenger ? Operational
SMS Reporting ? Operational
Textlocal API Operational
Send SMS from API ? Operational
API Reporting ? Operational
Email2SMS ? Operational
FTP/sFTP ? Operational
API Documentation ? Operational
UK SMS Operational
UK SMS Delivery ? Operational
UK Inbound Messages ? Operational
International SMS Operational
International SMS Delivery ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Hardware Replacement Oct 27, 23:30 - Oct 28, 03:00 BST
Between 23:30 and 03:00 (London Time) on Sunday 27th to Monday 28th October 2019, we are carrying out hardware replacement, to ensure our platform is operating at peak performance. The work is being carried out with Rackspace, our data centre provider.

The replacements will be carried out under a "platform at risk" maintenance window. During the At Risk period the platform will still be open to users but work will be undertaken. There will be a very small period of downtime, whilst hardware is change, which should only a matter of a few minutes. During the rest of the maintenance window, there is a small chance that the work being undertaken will affect normal operation and users should bear this in mind when using the service during these times.

Regular updates will be sent as to the progress of the updates and any issues that arise during the maintenance window.
Posted on Sep 23, 14:43 BST
Scheduled Platform Maintenance Nov 3, 20:00-21:30 BST
Between 8pm and 9.30pm (GMT) on Sunday 3rd November 2019, we're carrying out operating system patching and hardware maintenance, to ensure our servers are patched with the latest security and performance updates, and the hardware is operating at peak performance. The work is being carried out with Rackspace, our data centre provider.

The updates will be carried out under a "platform at risk" maintenance window. During the At Risk period the platform will still be open to users but work will be undertaken. There is a small chance that the work being undertaken will affect normal operation and users should bear this in mind when using the service during these times.

Regular updates will be sent as to the progress of the updates and any issues that arise during the maintenance window.
Posted on Oct 18, 09:18 BST
Past Incidents
Oct 20, 2019

No incidents reported today.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019
Resolved - 3UK have now confirmed they've resolved their issues.
Oct 17, 15:02 BST
Monitoring - We understand that the issues are resolved, however we haven't had any formal confirmation from 3UK. We will continue to monitor.
Oct 17, 12:11 BST
Investigating - UK Mobile Network 3 have confirmed they are experiencing technical difficulties with voice, text and data.
This is likely to affect SMS messages to and from 3 registered numbers.
We will keep an eye on progress, however this matter is completely outside of our control.

Affected Services: Messages to/from 3UK mobiles
Next update: within 4 hours or at time of resolution
Oct 17, 09:54 BST
Oct 16, 2019
Resolved - We can confirm that the intermittent issues being experienced are no longer being seen.
We apologise for any inconvenience caused.
Oct 16, 13:43 BST
Monitoring - Our downstream providers have confirmed the issue is resolved, and we are monitoring to ensure it is resolved.
Oct 16, 13:17 BST
Investigating - We are investigating intermittent delays in the receiving of delivery receipts for UK messages of up to 10 minutes. We have been able to diagnose the issue is with our downstream providers, and are working with them to understand the issue further.
We can confirm that this is not affecting the actual delivery of messages.

Affected Services: UK Delivery Receipts
Next update: within 4 hours or at time of resolution
Oct 16, 11:39 BST
Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.