Textlocal Status

All Systems Operational

About This Site

Welcome to the Textlocal.com System Health Status page.
Don't forget, we have our FAQ's: https://www.textlocal.com/support/faq/
And if you require further information, please email support@textlocal.com

Textlocal Messenger Operational

Sending SMS from Messenger Operational

Payment Pages Operational

Sending MMS from Messenger Operational

SMS Reporting Operational

Textlocal API Operational

Send SMS from API Operational

API Reporting Operational

Email2SMS Operational

FTP/sFTP Operational

API Documentation Operational

UK SMS Operational

UK SMS Delivery Operational

UK Inbound Messages Operational

International SMS Operational

International SMS Delivery Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

Emergency Hardware Maintenance

Completed - The scheduled maintenance is complete, and everything is up and running.
Dec 9, 23:19 GMT

In progress - The emergency maintenance has started. There should be no noticeable affect on the platform, but should something occur, we are monitoring the platform, and will update this ticket accordingly.
Dec 9, 22:31 GMT

Scheduled - The Data Center team at Rackspace is going to be performing preventative maintenance on Sunday 9th December. The maintenance is to replace a faulty item of hardware to ensure the up-time and stability of the Textlocal platform.
This change will be carried out under a "platform at risk" maintenance window. During the At Risk period the platform will still be open to users but work will be undertaken. There is a small chance that the work being undertaken will affect normal operation and users should bear this in mind when using the service during these times.
We have therefore selected an appropriate time to carry this out, when the platform is at it's quietest to cause the least impact.
Dec 7, 09:20 GMT

Dec 8, 2018

No incidents reported.

Dec 7, 2018

O2 Major Network Issues

Resolved - The O2 UK issues have confirmed their issues have been resolved.
Dec 7, 08:23 GMT

Update - We continue to monitor the situation. It relates to O2 UK's national network and so all customers may experience delays and intermittent service in message delivery to handsets on this network.

Next update: 08.30 Friday 7th or at resolution
Dec 6, 18:01 GMT

Update - We continue to monitor the issues at O2. They are now causing delays to SMS being processed/delivered to O2 handsets. This matter is out of our control and due to a major network issue at O2. Any messages sent will be queued until the issue is resolved.

Next update: within 4 hours or at resolution
Dec 6, 15:44 GMT

Update - O2 have released the following statement:
"The network issue we are currently experiencing remains a top priority for us and we are working as quickly as possible to fix the issues.
All O2 technical teams are working closely with one of our third party suppliers who has identified a global software issue in their system which has impacted data services.
We believe other mobile operators around the world are also affected. We apologise to our customers for any inconvenience."

This continues to affect the sending and receiving of messages to some O2-UK mobile handset.

Next update: 4 hours or at resolution
Dec 6, 13:11 GMT

Monitoring - We are aware of reported problems with the O2 network in the UK. O2 are advising that data functions are limited and we are also seeing issues with sending/receiving of SMS.
This note is just an advisory for clients who have not seen the O2 alert.
The issues are with O2, and therefore outside our control.

Next update: 4 hours or at resolution
Dec 6, 09:10 GMT

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Nov 28, 2018

Inbound Messages to UK shortcodes from 3 network

Resolved - 3 UK engineers have now confirmed the issue is resolved.
Nov 28, 12:13 GMT

Monitoring - Whilst 3 network haven't confirmed the issue is resolved, we have been able to successfully sent messages from a 3 handset to UK shortcodes. We will continue to monitor and update this ticket accordingly.

Next update: Within 4 hours or upon resolution
Nov 28, 10:33 GMT

Identified - We are aware of problems with the 3 network in the UK not being able to message UK short codes. This matter is out of our control, as the issue is with the 3 network.
We will continue to monitor, and update this alert accordingly.

Next update: Within 4 hours or upon resolution
Nov 28, 09:31 GMT