All Systems Operational

About This Site

Welcome to the Textlocal.com System Health Status page.
Don't forget, we have our FAQ's: https://www.textlocal.com/support/faq/
And if you require further information, please email support@textlocal.com

Textlocal Messenger Operational
Sending SMS from Messenger   ? Operational
Payment Pages   ? Operational
Sending MMS from Messenger   ? Operational
SMS Reporting   ? Operational
Textlocal API Operational
Send SMS from API   ? Operational
API Reporting   ? Operational
Email2SMS   ? Operational
FTP/sFTP   ? Operational
API Documentation   ? Operational
UK SMS Operational
UK SMS Delivery   ? Operational
UK Inbound Messages   ? Operational
International SMS Operational
International SMS Delivery   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018
Completed - The scheduled maintenance is complete, and everything is up and running.
Dec 9, 23:19 GMT
In progress - The emergency maintenance has started. There should be no noticeable affect on the platform, but should something occur, we are monitoring the platform, and will update this ticket accordingly.
Dec 9, 22:31 GMT
Scheduled - The Data Center team at Rackspace is going to be performing preventative maintenance on Sunday 9th December. The maintenance is to replace a faulty item of hardware to ensure the up-time and stability of the Textlocal platform.
This change will be carried out under a "platform at risk" maintenance window. During the At Risk period the platform will still be open to users but work will be undertaken. There is a small chance that the work being undertaken will affect normal operation and users should bear this in mind when using the service during these times.
We have therefore selected an appropriate time to carry this out, when the platform is at it's quietest to cause the least impact.
Dec 7, 09:20 GMT
Dec 8, 2018

No incidents reported.

Dec 7, 2018
Resolved - The O2 UK issues have confirmed their issues have been resolved.
Dec 7, 08:23 GMT
Update - We continue to monitor the situation. It relates to O2 UK's national network and so all customers may experience delays and intermittent service in message delivery to handsets on this network.

Next update: 08.30 Friday 7th or at resolution
Dec 6, 18:01 GMT
Update - We continue to monitor the issues at O2. They are now causing delays to SMS being processed/delivered to O2 handsets. This matter is out of our control and due to a major network issue at O2. Any messages sent will be queued until the issue is resolved.

Next update: within 4 hours or at resolution
Dec 6, 15:44 GMT
Update - O2 have released the following statement:
"The network issue we are currently experiencing remains a top priority for us and we are working as quickly as possible to fix the issues.
All O2 technical teams are working closely with one of our third party suppliers who has identified a global software issue in their system which has impacted data services.
We believe other mobile operators around the world are also affected. We apologise to our customers for any inconvenience."

This continues to affect the sending and receiving of messages to some O2-UK mobile handset.

Next update: 4 hours or at resolution
Dec 6, 13:11 GMT
Monitoring - We are aware of reported problems with the O2 network in the UK. O2 are advising that data functions are limited and we are also seeing issues with sending/receiving of SMS.
This note is just an advisory for clients who have not seen the O2 alert.
The issues are with O2, and therefore outside our control.

Next update: 4 hours or at resolution
Dec 6, 09:10 GMT
Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Nov 28, 2018
Resolved - 3 UK engineers have now confirmed the issue is resolved.
Nov 28, 12:13 GMT
Monitoring - Whilst 3 network haven't confirmed the issue is resolved, we have been able to successfully sent messages from a 3 handset to UK shortcodes. We will continue to monitor and update this ticket accordingly.

Next update: Within 4 hours or upon resolution
Nov 28, 10:33 GMT
Identified - We are aware of problems with the 3 network in the UK not being able to message UK short codes. This matter is out of our control, as the issue is with the 3 network.
We will continue to monitor, and update this alert accordingly.

Next update: Within 4 hours or upon resolution
Nov 28, 09:31 GMT