Receipting delays
Incident Report for Textlocal
Resolved
The upstream provider has resolved their issue. Normal receipting times are now being observed.
Posted Sep 30, 2020 - 20:04 BST
Update
Unfortunately one of our upstream providers is still encountering issues with sending delivery receipts in a timely manner.
We are continuing to closely monitor the situation.
Posted Sep 30, 2020 - 16:35 BST
Identified
The upstream provider has resolved their issue and we have now received and processing the receipting backlog and are continuing to closely monitor the situation.
Posted Sep 30, 2020 - 13:42 BST
Investigating
We are aware of an issue with an upstream provider not sending us delivery receipts. Messages are delivering correctly but we are not receiving delivery receipts in a timely manner. We will apply the receipts and update the statuses when they arrive.

Impact: Delayed delivery receipts

Next Update: 1 hour or at resolution
Posted Sep 30, 2020 - 13:02 BST
This incident affected: International SMS (International SMS Delivery) and UK SMS (UK SMS Delivery).