Scheduled Platform Maintenance - Migration to AWS
Scheduled Maintenance Report for Textlocal
Completed
We are now marking the maintenance as complete. Any outstanding issues have been resolved, or we're working with specific customers to resolve them.

Thank you for your patience over the last 24 hours.

If you require any further support, then please contact support@textlocal.com
Posted Nov 17, 2020 - 15:36 GMT
Verifying
The migration is now complete, and all services are up and running.
Thank you for your patience during the maintenance window, and we apologise for any inconvenience.
We will continue to monitor the platform as a whole.

If you need to contact us, then please email support@textlocal.com
Posted Nov 17, 2020 - 04:04 GMT
Update
The migration is nearly complete, with Email 2 SMS now clearing the backlog received.
Posted Nov 17, 2020 - 02:41 GMT
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Nov 17, 2020 - 01:52 GMT
Update
As we continue the migration, we are monitoring things and are aware of an issue where both Messenger and the API is currently not available - this is being investigated as a matter of urgency.
Posted Nov 17, 2020 - 01:24 GMT
Update
Further to the previous message, the issue with the CSS (look and feel) for Messenger is now correct.
Posted Nov 17, 2020 - 00:57 GMT
Update
As the migration continues, we are now able to confirm:
Messages are flowing out to the operators, with delivery receipts coming back.
Additionally, we're receiving inbound messages, and the backlog frmo the period of the migration is processing.

The Messenger control panel is also migrated and online, however we are aware that the CSS (look and feel) is not loading properly. This will be resolved shortly too.

Thanks for your patience during this period. Further updates to follow.
Posted Nov 17, 2020 - 00:54 GMT
Update
The maintenance is going on track - the API migration is now complete.
Posted Nov 16, 2020 - 23:55 GMT
Update
As we progress through the scheduled maintenance, to allow the main switch over, both the API and Messenger Control panels will unavailable for a short period.

We will update this status alert when they are back online.
Posted Nov 16, 2020 - 21:57 GMT
In progress
The scheduled maintenance has now started. For around the first hour, the work being done is background work, and should have no affect on the system.
We will update the status of the maintenance when the next platform impacting steps are due to happen.
Posted Nov 16, 2020 - 21:08 GMT
Update
This is a reminder to all customers, that the following is happening on Monday 16th November:

As previously announced to all customers, between 9pm and midnight (GMT) on Monday 16th November 2020, Textlocal will be migrating its platform from the existing data centre provider to AWS. This is one part of a long planned project.

During the migration period there will likely be some brief periods of time when the platform is unavailable, but efforts have been made to keep these to an absolute minimum. There may also be some short periods, during the migration, where the platform runs slower than normal - this is part of the plans for migration, and is to avoid the platform becoming inaccessible.

All customers should have received notification of the migration and a FAQs page has been created to answer any questions - https://wvw.textlocal.com/AWS-FAQs. Particular note should be taken by white-label domain owners and customers with advanced network setups, as they will be required to take action. Most customers should not need to do anything following the migration.

Regular updates will be sent as to the progress of the migration and any issues that arise during the maintenance window.
Posted Nov 12, 2020 - 10:04 GMT
Scheduled
As previously announced to all customers, between 9pm and midnight (GMT) on Monday 16th November 2020, Textlocal will be migrating its platform from the existing data centre provider to AWS. This is one part of a long planned project.

During the migration period there will likely be some brief periods of time when the platform is unavailable, but efforts have been made to keep these to an absolute minimum. There may also be some short periods, during the migration, where the platform runs slower than normal - this is part of the plans for migration, and is to avoid the platform becoming inaccessible.

All customers should have received notification of the migration and a FAQs page has been created to answer any questions - https://wvw.textlocal.com/AWS-FAQs. Particular note should be taken by white-label domain owners and customers with advanced network setups, as they will be required to take action. Most customers should not need to do anything following the migration.

Regular updates will be sent as to the progress of the migration and any issues that arise during the maintenance window.
Posted Oct 22, 2020 - 13:11 BST
This scheduled maintenance affected: UK MMS (UK MMS Delivery, UK MMS Inbound Messages), International SMS (International SMS Delivery), Textlocal API (Send SMS from API, Email2SMS, FTP/sFTP, API Reporting, API Documentation), UK SMS (UK SMS Delivery, UK Inbound Messages), and Textlocal Messenger (Sending SMS from Messenger, Payment Pages, Sending MMS from Messenger, SMS Reporting).