We have seen consistent email delivery over night and into this morning. Monitoring will continue and the issue is now resolved. Thank you for your patience and understanding.
Posted Nov 20, 2020 - 13:08 GMT
Working along side our email supplier we have managed to route around the email processing issue with them and are seeing email sent from our platform now delivering to the recipients as expected.
We are continuing to work with them, to apply further permanent fixes to this, and we don't expect to see any further customer issues. We will monitor these updates overnight and assuming no other issues occur, close this incident tomorrow.
Thank you for your patience.
Posted Nov 19, 2020 - 16:54 GMT
Thanks you for your continued patience. We are still working along side our Email Service provider to resolve this issue. Updates to follow later this afternoon or at the point of resolution.
Posted Nov 19, 2020 - 14:00 GMT
Unfortunately our customers are not receiving emails raised by the platform. This issue is not due to the recent migration, but with our Email Service Provider who are currently investigating the problem.